FAQ
Everything you need to know about Firefly Accelerator
What distinguishes Firefly Accelerator from other accelerators on the market?
Firefly Accelerator's primary distinction from traditional accelerators lies in its foundational protocol. While most accelerators still use IPsec or IKEv2, Firefly Accelerator fully adopts the WireGuard protocol, which has only 4000 lines of code (compared to over 600,000 for IPsec), offering speeds 3-5 times faster while significantly reducing battery consumption. Additionally, our no-logs policy has been independently audited by Cure53, with a publicly accessible audit report proving that we truly deliver both speed and security.
What operating systems and devices does Firefly Accelerator support?
Firefly Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as leading Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Firefly Accelerator offers detailed router configuration tutorials supporting mainstream router firmware such as Asus, Netgear, and OpenWrt, allowing a single setup to protect all connected devices in your home.
How do I request a refund if I'm not satisfied with Firefly Accelerator?
Firefly Accelerator offers a 30-day unconditional refund guarantee. If you are dissatisfied with the service within 30 days of purchase, simply contact our support team via online chat or email at support@vpnjs.net, and you can request a full refund without needing to provide any reason. Refunds are typically processed and returned to your payment account within 1-3 business days.
What is the actual connection speed I can expect from Firefly Accelerator?
Firefly Accelerator has deployed over 3000 high-speed server nodes globally, and test results indicate that the average latency to Asia Pacific nodes is under 30 ms, approximately 80-120 ms to North American nodes, with download speeds steadily exceeding 500 Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Firefly Accelerator maintains stable and smooth connections even in complex network environments.
What does Firefly Accelerator's no-logs policy specifically cover?
Firefly Accelerator's no-logs policy encompasses the following: we do not log your original IP address, connection timestamps, visited websites or domains, DNS queries, or data bandwidth usage. All servers operate in pure RAM environments, ensuring that all data is automatically wiped upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security auditing firm Cure53, and the full audit report can be found on the Firefly Accelerator official website.
Firefly Accelerator provides detailed router configuration tutorials supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by Firefly Accelerator; and 4) entering your Firefly Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection without requiring separate installations on each device.
Yes, Firefly Accelerator has specifically optimized streaming connection performance. Our high-speed nodes can smoothly stream 4K Ultra HD video content. Firefly Accelerator regularly updates its server IP pools to ensure a stable streaming access experience. However, please note that Firefly Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, the impact on internet speed is minimal with Firefly Accelerator. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Firefly Accelerator may actually enhance your speed since the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.
Yes, the Firefly Accelerator Lightning Version supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more without additional charges. If you need to protect more devices, it is recommended to configure Firefly Accelerator on a router, as a single configuration can secure all devices in a household.
Public WiFi networks are high-risk scenarios for data theft by hackers. Once you connect to Firefly Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone engages in a man-in-the-middle attack or sniffing on the same WiFi network, they cannot read your data. Firefly Accelerator also offers automatic connection features: when it detects an unsafe WiFi network, it automatically activates accelerator protection.
Yes, the no-logs policy of Firefly Accelerator has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive examination of Firefly Accelerator's server infrastructure, codebase, and operational processes, confirming that Firefly Accelerator does not log any user-identifiable data. The complete audit report is publicly available on the Firefly Accelerator official website.
Yes, Firefly Accelerator provides a native Linux command-line client, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, or manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Yes, the Firefly Accelerator Premium Version includes an exclusive static IP address. Static IPs are especially useful for scenarios like remote access to corporate networks or NAS, running online services that require fixed IPs, and avoiding captcha challenges triggered by frequent IP changes. The static IP is allocated solely for your use and will not be shared with other users.
Firefly Accelerator has built-in mechanisms to prevent leaks: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC interfaces; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tools in the Firefly Accelerator client or visit third-party testing websites to verify your protection status.
Firefly Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In highly restricted network environments, Firefly Accelerator’s obfuscation mode helps users break through blocks and regain access to a free internet. However, please note that Firefly Accelerator advocates for the responsible use of accelerators in compliance with local laws and regulations.
Firefly Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Firefly Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the USA and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Firefly Accelerator provides browser extensions for Chrome and Firefox. The browser extensions operate lightweight, only encrypting traffic within the browser (not affecting other applications). They are particularly suited for scenarios requiring quick IP location switching, such as cross-border shopping price comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking features.
Firefly Accelerator offers multiple customer support channels: 1) 24/7 live chat — visit Firefly Accelerator's official website for real-time conversations with customer service, with an average response time of under 2 minutes; 2) email support — send emails to support@vpnjs.net, typically receiving responses within 24 hours; 3) help center — features hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual service in both Chinese and English.
Firefly Accelerator Lightning Version and Premium Version come with built-in ad-blocking and malicious website protection. This feature operates at the DNS level, maintaining a blacklist of over 1 million rules to block ad trackers, malicious domain names, and phishing websites during the DNS resolution phase. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.